Driven by the demand for convenience in how customers interact with their bank, there has been a significant shift away from the traditional brick-and-mortar branches towards an integrated omni-channel service approach....
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Driven by the demand for convenience in how customers interact with their bank, there has been a significant shift away from the traditional brick-and-mortar branches towards an integrated omni-channel service approach....
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The world of financial compliance is swiftly changing and keeping up with new regulations is an onerous challenge. The beginning of 2018 will see the implementation of a central statute: The Market in Financial Instrument Directive II (“MiFID II”). ...
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Biometric authentication is a method to validate an user’s identity based on a user’s physical characteristics. It involves a comparison between unique human physiological elements and the person he/she claims to be. This technology is rapidly evolving and is becoming widely used, notably in the financial services industry. In 2016, around 67 million banking customers around the world enrolled for...
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Unsurprisingly, browsing the web from the desktop has now been overtaken by mobile usage, with 51.3% of web browsing occurring on a smartphone or tablet in 2016 (The Guardian). The explosion of mobile devices has led to this significant shift in how we access the internet and interact with the universe of web services. Mobile browsing is more convenient and...
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In today’s financial services world, competition is fiercer than ever for new business. How financial services companies communicate with their customers is a key part of the overall customer experience. Customers who do not receive correspondence from their financial services providers by their preferred channels are more likely to switch provider. ...
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A strong and reliable authentication process is the cornerstone of any security system. Other elements are, of course, important such as secure connections to systems as well as applying appropriate encryption levels to data to ensure it remains protected. However, unless the identity of a user can be confidently verified with a good authentication process, then the other security elements...
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One of the main measures to prevent cyber risk lies in the regulations implemented by authorities. The number of compliance rules increase and tighten globally, shaping cyber security regulation both internally in the organisations and globally on the cyber security market. With the increasing number of regulations issued, organisations must keep pace with the rapid legal change to stay compliant....
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Digital innovation is in vogue. Customers’ high digital expectations are driving the financial services industry’s customer-centric strategies while innovation labs and collaboration with FinTech start-ups are flourishing....
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With the WannaCry malware still on everyone’s mind, it is hard to forget the importance of cyber risk and how it can become real for anybody, at any time. WannaCry has brought cyber risk to the forefront once again and the fact that 200,000 victims lost their data has highlighted the importance of a robust cyber resilience strategy....
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